ANSWERING THE CALL

Very few churches have the resources to answer phones across business hours resulting in missed opportunities to extend the church’s welcome to people wanting connection, support, information, or prayer.

Many ministers struggle with their workload and finding time for rest and renewal, yet their mobile number is often freely available, and they can receive a call at any moment.

We are launching Administry Reception, Australia’s first Christian phone answering service.

Our Australian-based Christian receptionists will answer calls in your church’s name, respond to questions and pass on relevant messages.

Key Benefits:

  • Every call answered by a real person in Australia

  • Christian receptionists who understand ministry

  • Extend your church's welcome and care to every caller

  • Protect time for deep work, pastoral care, family and rest

  • Never miss after-hours enquiries and messages

  • We can work with your local administrator or Virtual Church Assist

Register Your Interest

Our receptionists will answer your calls with your preferred greeting, as though they work for you.

“Hi, it’s Steph from Harvest Church, Riverstone South,
how can I help you today?”

We can:

  • Answer FAQs

  • Take messages

  • Pray for the caller, when appropriate

  • Forward urgent matters

  • Handle after-hours voicemail

  • Track all calls

  • Set staff up to call from the church number using their mobile

Flexible Arrangement

  • Answered live Monday to Friday, 9:00am-5:00pm AEDT/AEST with after-hours voicemail available.

  • We can answer all calls, or only on days you don’t have administrative support.

  • We can work with every system, whether you have no admin support, a local administrator or use Virtual Church Assist.

How it works

  • We learn all about your church, including FAQs and procedures.

  • Your church number is forwarded to us.

  • We answer calls using your church name.

  • We record enquiries and send messages to the right people.

Common Calls We Will Handle

Service times | Children's programs | Ministry programs and events | Baptisms | Weddings | Funerals | Hall hire | Pastoral enquiries | Parishioner support requests | Prayer requests | Staff and pastor contact requests

Why Administry Reception is good for your church or ministry

Calls answered by real humans

In a world of AI chatbots, voicemail only services and back-and-forth email, a conversation with a real person stands out. Whether callers are enquiring about church services, a funeral, hall hire or pastoral support, they'll be greeted by a warm and helpful receptionist who can assist them straight away.

People calling your church feel valued

When calls go unanswered, people can feel overlooked or unsure whether anyone will get back to them. A friendly voice on the other end of the phone helps people feel valued, listened to and connected from their very first interaction with your church.

Ministers can protect their time

Whether it's deep work, family time, Sabbath rest or annual leave, ministers can truly switch off knowing Administry Reception has it covered. With clear procedures and emergency protocols in place, urgent matters can reach the right person while routine enquiries are handled on the church’s behalf.

Creates a buffer between personal phones

Many church staff use their personal mobile for ministry, which can blur the line between ministry and home life, sometimes causing safety issues. Our system allows staff to use their mobile to make church-related calls that appear from the church’s landline, helping establish healthy boundaries.

Improves Productivity

Administry is about fruitfulness over busyness, helping ministry workers steward their time, energy and attention so they can focus on their most important work while still making space for rest, relationships and renewal. By having Administry Reception cover the phones, staff can focus on the ministry they are called to while knowing every caller is cared for.

Your Questions, Answered

  • As a Christians, we value relational connection. While email and social media messages can be useful, some questions and pastoral needs are best addressed through a real-time conversation. A phone call often provides the quickest and most caring way to help.

  • Voicemail-to-email is a poor substitute for having someone answer the phone. Transcripts can miss important details, including the tone and urgency of a message, and often result in playing phone tag trying to reconnect. Research suggests that only around 20% of callers who reach voicemail actually leave a message, meaning most people simply hang up. A phone call answered by a real person provides immediate help, reduces missed opportunities for connection, and ensures enquiries are dealt with more efficiently.

  • Administry Reception is for Australian churches, ministries, faith-based nonprofits, faith-based businesses and services within denominations.

  • Yes, on days your administrator is working, we can divert the call to their mobile or a fixed phone.

  • Yes, we can set up a new landline number that can be your church’s new number. Having a landline number helps with credibility, creates healthy boundaries for your ministry team, and gives people a consistent way to contact your church.

  • We will be using a modern WIFI fixed phone which will show the church’s code and name on the screen. This will allow us to answer in the name of your church.

  • We will have an editable document for each church/organisation that will show key information, FAQs, staff details and communication protocols. There will also be a flagged section at the top with any key notices for the week. We will work together to create this initial document and it can be updated by the minister or administrator.

HAVE MORE QUESTIONS?

Send us a message

Register Your Interest